CD / DVD Rom Issue

CD / DVD Rom Issue

Are you having issue with your CD/DVD Rom ? Is your Drive being detected by Windows ? Then on need to worried, We are here to help you out . Sometimes your CD and DVD Rom may stop working, But this could be cause cause of a lot of issue . Below you will find a few ways to tried and troubleshoot and fix the issue if possible . Feel free to read below for a bit more information on how to go about troubleshooting your CD and DVD Rom ..

CD / DVD Drive Tray is not opening ?

Well this could be cause by a few things . Such as unplug Power Cable from your CDROM / DVDROM . The following step will require for you to remove the Side Panel of your Desktop / Computer to have access to the CDROM / DVDROM power cable .

Once you remove the side cover to your Computer, Look at the following picture to make sure your CD/DVD Rom Power cable is connected giving the drive power which will make the CD/DVD Tray Open .

Below is how a Power Cable will go Plug in to on a IDE CD/DVD Drive . The power cable will usually have a 4 small little color cables to it .

IDE CD/DVD Power Cable

Below is how a Power Cable will go Plug in to on a SATA CD/DVD Drive . The power cable will usually have a 4 small little color cables to it .

SATA CD/DVD Power Cable

IF all the cables are plug in . Sometimes removing them and putting them back on might fix the issue . Also, IF you have any extra cable of the same which usually all Power Supply have a extra 1 or 2 cable . Then tried those . However, IF you still having issue and no power is going through the drive, Then your CD/DVD Drive might be dame and will have to be replace .

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CD / DVD Drive Tray is not opening ?

If your CD / DVD Drive Tray is not opening not opening, Make sure there is power on the Drive . Does it sound like it want to open but seem to get stuck , Then follow the instruction below to open the drive .

Locking device or software installed

First, verify no locking software is being loaded that prevents the tray from opening. If you are unable to determine this, reboot the computer and as it is booting up, eject the tray.

Bad eject button

If you are running Microsoft Windows open My computer, right-click on the disc drive and choose the option to eject.

If this ejects your CD-ROM drive tray, it is likely that the button on the CD-ROM drive has become defective and it is recommended that the drive be replaced.

CD stuck within drive

It is possible for a CD to get stuck in the drive. Look for a small hole (that is not the head phone jack) as shown in the below picture. Place a paper clip into the hole and manually eject the CD-ROM tray.

CD / DVD Rom Issue

If all fails, And the CDROM is stuck and won’t open, Then most likely you will need to replace your CD/DVD Drive .

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CD / DVD Drive is not being Recognize by Windows

If for some reason your CD/DVD Rom is not being seen by Windows or not able to see it in Windows via my computer, Then follow the instruction below to try and fix the issue .

See if the drive appears in BIOS

The BIOS in your computer manages all communication between the hardware components and the operating system. If the operating system does not recognize the CD/DVD drive, check the BIOS and see if it is recognized there. To check the BIOS, Turn off your PC and Turn it back on, Then hit the F2 – DEL – ETC button to enter the BIOS . Usually the screen will tell you which button to press to enter SetUp where the BIOS is located . Below is a image with a example on how to enter the bios by pressing the button that correspond to SetUp .

See if the drive appears in BIOS

Once you make it to the BIOS , See if your CD/DVD Drive is being detected . USually will see something similar to what the picture is showing below .

See if the drive appears in BIOS

If your CD/DVD Rom is not being detected By the Bios, Make sure the Power Cable is connected to the back of the CD/DVD Rom , If it is, Then make sure the IDE / SATA cable is connected to the CD/DVD Drive, Look in the picture below to see the SATA / IDE Cable connection to the CD/DVD Drive and Motherboard .

For IDE Cable to CD/DVD Drive, Look at the Big Grey Cable , Sometime the Cable will be a Big Black one .

IDE CD/DVD Power Cable

For SATA Cable to CD/DVD Rom , Look for a small RED Cable, Sometimes it will be Blue or Orange .

SATA CD/DVD Power Cable

For Connection to the Motherboard , Look Below , Sometimes the IDE / SATA Cable could be disconnected from the motherboard . Bios and Windows will not detect the drive if is not connected to the Motherboard .

Below is a image on how and where the SATA CD/DVD Cable will go connected to your Motherboard .

SATA CD/DVD

Below is a image on how and where the IDE CD/DVD Cable will go connected to your Motherboard .

IDE CD/DVD

If all below is well, Then we will need to troubleshoot Windows and see if we could get Windows to Recognize your CD/DVD Drive .

Use the Microsoft Fix it Solution from Your CD drive or DVD drive is missing or is not recognized by Windows or other programs (in English). Click Here http://support.microsoft.com/kb/314060/en-us? to visit Microsoft and download FIX It to hopefully correct the issue with Windows not detecting your CD/DVD Rom Drive .

If you like to do it manually, Then tried the following Steps

For Windows 7 or Windows Vista

1)Click Start button , and then click All Programs.
2)Click Accessories, and then click Run.
3)Type regedit, and then click OK. User Access Control permission If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
4) In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5) In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.

6)On the Edit menu, click Delete.
7)When you are prompted to confirm the deletion, click Yes.
8)In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the “Next Steps” section for information about how you can find more solutions or more help on the Microsoft Web site.

9)On the Edit menu, click Delete.
10)When you are prompted to confirm the deletion, click Yes.
11)Exit Registry Editor.
12)Restart the computer.

For Windows XP

1)Click Start, and then click Run.
2)In the Open box, type regedit, and then click OK.
3)In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
4)In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.

5)On the Edit menu, click Delete.
6)When you are prompted to confirm the deletion, click Yes.
7)In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the “Next Steps” section for information about how you can find more solutions or more help on the Microsoft Web site.

8)On the Edit menu, click Delete.
9)When you are prompted to confirm the deletion, click Yes.
10)Exit Registry Editor.
11)Restart the computer.

If you are still not able to Fix your CD/DVD Drive Issue, Then let one of our technician stop by and tried to correct the issue .

 

 

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